iCompli Support

Legal RM are able to offer unparalleled support and maintenance for iCompli Record Management through our UK based team.

Providing time critical support and assistance for iCompli Records Management is key to our objectives. This, coupled with regular contact, site visits and status calls will ensure that the applications continue to fulfil their business critical role, and issues can be pre-emptively dealt with wherever possible. As opposed to other Records Management offerings, iCompli is UK based, meaning that in the unlikely event of a problem in the underlying software, our local development team are able to understand, assess and deliver resolutions in record time

Whilst an issue is being resolved, we will provide a full support service until the application is functioning to specification, and act as a link between the client and the locally based technical/development team, should this prove necessary.

Support enquiries can be raised either by calling our support line or via email.

Depending on the level of service required, we provide telephone, email and on-site support. No matter what the issue and guarantee a maximum 4 hour response with current response times averaging less than 2 hours!

We are able to provide levels of service to suit the client, and are happy to discuss specific requirements, and amend the terms of our support agreement to reflect this.

Whatever the level of support you require, once a support issue is raised, it will not be deemed "closed" until the client is fully satisfied with the outcome.

Enhanced levels of support such as 24/7, health checks, database clean ups, etc can also be catered for.

To gain further information on our support packages please contact us